Troubleshooting- I don't have Internet - Android

In order for your Internet to work abroad, make sure these settings are set correctly:

1. Click on "Settings" > "Connections" > "SIM Manager". Is your eSIM turned on?
2. Click on "Settings" > "Connections" > "SIM Manager". Is "Mobile Data" set on your Voye eSIM?
3. Click on "Settings" > "Connections" > "Mobile Networks". Is "Data Roaming" turned on?

If everything is set correctly, please follow these steps (while your eSIM is turned on):

1. Click on "Settings" > "Connections" > "Mobile Networks".
2. Click "Access Point Names".
3. Click "Add" and please update these Settings:
Name: Voye
APN: wbdata
4. Click the 3 dots on the top right corner and click "Save".
5. Restart your device and try again.

*Important* 
In any case please do NOT delete your eSIM as it will permanently remove it and it will not be possible to install and use it again.

If it still doesn't work, we are here to help! You can contact us via chat, WhatsApp or via the "Contact Us" page.