In order for your Internet to work abroad, make sure these settings are set correctly:
1. Click on "Settings" > "Connections" > "SIM Manager". Your eSIM should be enabled.
2. Click on "Settings" > "Connections" > "SIM Manager". "Mobile Data" should be set on your Voye eSIM.
3. Click on "Settings" > "Connections" > "Mobile Networks". "Data Roaming" should be enabled.
If everything is set correctly, please follow these steps (while your eSIM is enabled):
1. Click on "Settings" > "Connections" > "Mobile Networks".
2. Click "Access Point Names".
3. Click "Add" and please update these Settings:
Name: Voye
APN: wbdata
4. Click the 3 dots on the top right corner and click "Save".
5. Restart your device and try again.
We also recommend trying to change the network operator and see if another connects better for you:
1. Click on "Settings" > "Connections" > "Mobile Network" > "Mobile Operators".
2. Disable the automatic selection, then choose one of the other main network operators on the list.
3. Activate and deactivate flight mode on your device then try browsing again.
*Important*
In any case please do NOT delete your eSIM as it will permanently remove it and it will not be possible to install and use it again.
If it still doesn't work, we are here to help! You can contact us via chat, WhatsApp or via the "Contact Us" page.
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